Michael Doherty School Supplies (MDSS) respects your privacy and is committed to protecting the personal information you share with us. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, i.e. where we determine the purposes and means of the processing of that personal data. In this policy, 'we', 'us' and 'our' refers to MDSS.
1.1 What is Personal Data?
'Personal Data' is data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller.
1.2 Personal Data Collected and Processed
We collect and process Personal Data relating to you in connection to our relationship with you. This Personal Data may include:
your name your email address your address (work/home) your telephone number (work/home) your occupation the company/organisation you work for
fulfil a contract with you, e.g. when you place an order with us, we will process your information in order to fulfil that order send order confirmations, statements, invoices etc. to you, and collect payments from you send you our newsletter, and other marketing communications relating to our business which we think may be of interest to you, by email administer the website deal with enquiries and complaints relating to our website comply with legal obligations, e.g. in respect of fraud prevention and detection
Where you have provided consent for the use of your Personal Data, you can withdraw it at any time by sending an email to firstname.lastname@example.org.
1.3 Technical Data Collected
When you visit our website, we collect statistical and other analytical information on an aggregate basis of all visitors to our website. This information cannot be used to identify or contact you.
1.4 Sources of Personal Data
We collect your data from the following sources:
when you place an order with us on our website when you contact us by email when you make a request to join our mailing list
1.5 Disclosure of your Personal Data to third parties
We may, with the objective of fulfilling any order you have placed with us, pass your information on to our chosen courier company, or any other company working with us in fulfilling this order. We will not provide your personal information to any third parties for the purpose of direct marketing.
1.6 How we secure your Personal Data
If you contact us by email, your Personal Data is held through a web server or hosting company.
1.7 Your Rights
You have the following rights in respect of your Personal Data:
to obtain details about how your data is processed by us to receive a copy of the Personal Data we hold on you, and we will endeavour to provide this within 30 days of your request to have incorrect or incomplete data corrected to have your data erased in certain circumstances to obtain your data from us and to have that data transmitted to another organisation to object to the processing of your Personal Data in certain circumstances not to be subject to (with some exceptions) automated decision making, including profiling
1.8 How long we retain your Personal Data for
1.9 Links to Other Websites
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MDSS will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive these cookies.
We may change this Policy from time to time, to reflect how we are processing your data, by publishing a new version on our website. You should check the website occasionally to ensure you are happy with any changes we may have made. If we make significant changes, we will contact you by email, so that you may review the changes before you decide whether to continue to use the website.
1.12 Contact Us
By purchasing goods from mdss.ie you are placing an order with Michael Doherty School Supplies Ltd. All orders are processed within 1 working day of arrival and are usually despatched within 3-5 working days. If you have any queries regarding an order placed don't hesitate to call us on 01 4636680. Please have the order number you were issued with when placing the order at hand.
Deliveries are only made within the Republic of Ireland and all orders are deliverd by post or, in most cases, by courier. We presume that delivery can be made any time between 9am and 5pm, Monday to Friday to the address supplied in the checkout. Orders are usually despacthed within 3-5 working days of the arrival of the order. If an order is placed and some items are out of stock then the remaining items will be delivered at a later date when they become available. There is a maximum delivery charge of 4.95 on all orders and any orders equal to or over 50 are delivered free of charge.
4. RETURNS & REFUNDS
We have a 'no quibble' return and refund policy here at mdss.ie. We will exchange or refund any item as long as it is returned in mint condition and there are no markings on the item being returned. We must be notified within 14 days of receipt of an order to have an item exchanged or refunded. If an item being exchaned or refunded is damamged or marked in any way it may be subject to a fee and will be exchanged or refunded at a discounted price. If you have any queries regarding returns and refunds call us on 01 4636680. Please have the order number you were issued with when placing the order at hand.
We DO NOT retain/store any payment information (credit/debit card numbers etc.,) on our website. We provide a secure online payment environment by using AIB's and Realex Payments' credit/debit card processing technologies. With the latest SSL security technologies your payment details are only entered under secure conditions. Before you provide your details you will be forwarded to a secure online server to make your payment. We accept Visa and Master Card credit/debit card payments.
All prices for goods on this web site are inclusive of V.A.T. at 23%. Michael Doherty School Supplies Ltd. reserves the right to change the price of any item presented on this web site at any stage without the need for any prior notice.